Marketing Language and Literacy Programs: Focus on the benefits

February 21, 2011

Marketing materials are meant to draw in customers. You want to show them how they’re going to benefit from your program. This does not mean making false promises, but it does mean showing them what they will learn, how they will grow and what they will experience. Consider the difference between these two statements:

Option 1: “Our program is 13 weeks long and we offer classes at the beginner, intermediate and advanced levels.”

Option 2: “Whether your level is beginner, intermediate or advanced, we have a 13-week comprehensive program to fit your needs.”

The first statement is a description focused on the program. The second is a persuasive statement focused on how the student benefits from having a comprehensive program at the right level for him or her. It also uses the word “you” more.

Too many educational marketing materials focus on describing programs, rather than highlighting the benefits to the students. Sometimes lots of information is given with no indication to the student that he will actually benefit from any of the services provided.

What do your own materials say? Do they highlight the benefits of your program? If not, now is the time to re-work them.

This post is adapted from “Idea # 13: Focus on the benefits ” in 101 Ways to Market Your Language Program

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Factors international students consider when choosing where to study

October 1, 2010

A recent article posted by Inside HigherEd, originally written by John Morgan for Times Higher Ed. talks about what motivates international students. The article reveals the results of The British Council’s Student Decision Making Survey, which includes information gathered from around 115,000 students, from 200 countries. There are three major priorities identified by international students which affect their decision of where to study abroad. The article reports that “higher quality is cited by 54.2 percent, followed by career improvement (53.8 percent) and the chance to live overseas (51.5 per cent).”

Quality outranked price as being a factor in the decision-making process of international students. Prospective students are more interested in getting value for their educational dollar (or Euro, won, yen, real, peso, etc.) than they are in finding a bargain, it seems.

The article also talked about changes in the market. Specifically, countries who traditionally have not offered courses in English are starting to do so. Nordic countries were cited as the example. If more countries start to offer formal education in English, students may be less tempted to study abroad. There will have to be something else in it for them other than learning the language. Cultural immersion, a chance to experience the world, adventure, the opportunity to travel and perhaps explore job opportunities, may become more important factors than the language alone.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Research: ESL programs boost Calgary’s economy by $26M+ per year

September 2, 2010

How much money do ESL students bring into our city every year? That’s a question I asked myself a few years ago. I undertook an informal study to answer the question. I presented the results at an educational research forum at the University of Calgary. Then I dove right back into my PhD studies and examination preparations, leaving the study to gather dust.

I found the paper a little while ago and wanted to share it with you. I’ll be honest and say that the study was very informal, conducted out of a burning desire to have the research question answered, nothing more. I’d love to develop the work more fully at some point. If you know of others researching the economic impact of second and foreign language programs – particularly English as a Second Language, please leave a comment!

You can download the full paper from ERIC here:

Business with words: Language programs that generate revenue and impact communities

URL: http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED511632

Sarah Elaine Eaton, Ph.D. candidate
Presentation given at the Educational Research Forum
Faculty of Education, University of Calgary
July 18, 2006

Abstract
This paper examines the examines the  “business” of language programs. In particular, it focuses on the economic impact of English as a Second language programs physically located in Calgary, Alberta, Canada which draw and serve foreign students.  The impact such programs have on the wider community will also be explored. The results show that foreign students who study ESL in Calgary contribute a grand total of $26,250,000 to the city’s economy each year.

Read the whole paper (9 pages) on Scribd:

Business With Words

View this document on Scribd

Related posts:

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Is your language program under the threat of closure? Strategies to rebuild program health

September 1, 2010

Are enrollments in your language program dropping? Is your program under the threat of closure due to low registrations? Here are some strategies that may help.

Saving a language program from closure takes a dedication and strategic planning. The best thing you can do for any educational program that gets a failing grade when it comes to its own sustainability is create positive buzz about it. Get people excited about the impact that learning a language can have! Or at the very least, catch their attention. Here are a few ideas:

1. Every semester plan second or foreign language events.

Events are important. Think about it. School sports tournaments generate interest in physical activity. Science fairs generate interest in science and math. Performances and recitals highlight the importance of dance and music. Events generate buzz and may even get media coverage.

Events can include:

Native Speakers’ Day – Bring in native speakers who are successful and could be considered role models to come into the school to give presentations on their work, their life, their travels, their culture or whatever inspires them. Get bios for each speaker and have students prepare questions to ask them.

Second Language Speech Competition – Bring in “celebrity” judges from your local community who speak the target language (politicians eat this stuff up and we’ve had good success getting both local,  provincial support and even embassy support for speech competitions).

Cultural celebration day – Have students showcase their work through videos, poster presentations and demonstrations. They can prepare food, perform a dance (or better yet, give a short dance class) or have a sing-along. Make the students who are currently enrolled in the program the focus of the entire day. Invite parents and community stake-holders to observe, drop by and share in the celebration. Having a local “celebrity” native speaker to offer opening and closing remarks or emcee the day is a huge boost.

The idea behind all of these is to get involvement from people in the community. This not only generates interest, when we get outsiders involved, it also builds credibility and legitimacy. These events take a huge amount of organization and they are absolutely worth it.

2. Communicate the importance of languages with passion. For all of the above, work with your school secretary, principles and district communications office to send out press releases. I guarantee you that if your events get media coverage, you will generate interest. There is an art to writing press releases, and often school districts have strict protocols around communications, so working with your admin team and district is not only helpful, it is essential.

3. Have a contest – any kind of contest – with the students enrolled in your program. My favorite is a video contest on centered around a key question. My favorite is “How does learning a language change your world?” You can get more details on this particular activity in my downloadable ebook – “Want to Change the World? Learn Another Language: Leadership Inspired by Language Learning ebook” at http://wp.me/PNAh3-5H

If your school allows it, students can post their videos on YouTube. Their friends see it… they get talking, and interest in your program goes up.

Come up with your own ideas for contests. Start small and let the idea take hold and then grow over time.

There is no short-term solution to the issue of dropping enrollments in any educational program. Events that engage the community are critical in generating interest, creating buzz and boosting program morale. The trick is to invite people from a broad audience who have an interest in what you’re doing. Go beyond the idea of  “round up the usual suspects”. Even if you invite new people and they don’t come, they’ll at least have you on their radar, which is a good thing.

Doing events consistently, such as once a semester, builds credibility over time. You can’t do one event and expect that to save a failing program. Think of it as re-building your program’s health. Go for long-term health and vibrancy, not just a band-aid solution. Nourish your program’s health on a regular basis, so it can grow strong and shine.

Consistently celebrating students work, adding in the element of community, getting a local celebrity native speaker or two to champion your program and getting some positive media coverage will all contribute significantly to bolstering the program’s image and generating interest. Do that for several months and you’ll see some positive buzz about your program start to generate more interest. More interest means more investment. Sometimes, emotional, pedagogical and community investment in programs is the best thing to rebuild your program’s health.

If you found this article useful, check out my other site full of free, downloadable resources: MarketYourLanguageProgram.com

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Strategies to increase enrollments in language programs

August 18, 2010

It breaks my heart when I hear about programs that have decreasing enrollment or worse, under threat of closure due to low enrollment. From my experience of working with schools and programs over the past decade I can honestly say that there is no “magic bullet” in a situation like this. It will take time for the program to rebuild. If you teach for or manage a program that needs a boost in enrollment, here are some strategies that may help:

1. Every semester plan an event around the language. Events can include:

Native Speakers’ Day – Bring in native speakers who are successful and could be considered role models to come into the school to give presentations on their work, their life, their travels, their culture or whatever inspires them. Get bios for each speaker and have students prepare questions to ask them.

Second Language Speech Competition – Bring in “celebrity” judges from your local community who speak the target language (politicians eat this stuff up and we’ve had good success getting both local,  provincial support and even embassy support for speech competitions).

Cultural celebration day – Have students showcase their work through videos, poster presentations and demonstrations. They can prepare food, perform a dance (or better yet, give a short dance class) or have a sing-along. Make the students who are currently enrolled in the program the focus of the entire day. Invite parents and community stake-holders to observe, drop by and share in the celebration. Having a local “celebrity” native speaker to offer opening and closing remarks or emcee the day is a huge boost.

The idea behind all of these is to get involvement from people in the community. This not only generates interest, when we get outsiders involved, it also builds credibility and legitimacy. These events take a huge amount of organization and I can tell you for sure, they are absolutely worth it.

2. Get media coverage. It breaks my heart when I hear about programs that have decreasing enrollment or worse, under threat of closure due to low enrollment. From my experience of working with schools and programs over the past decade I can honestly say that there is no “magic bullet” in a situation like this. It will take time for the program to rebuild. Here are some strategies that may help:

3. Have a contest – any kind of contest – with the students enrolled in your program. My favorite is a video contest on centered around a key question. My favorite is “How does learning a language change your world?” You can get more details on this particular activity in my downloadable ebook – “Want to Change the World? Learn Another Language: Leadership Inspired by Language Learning ebook” at http://wp.me/PNAh3-5H

If your school allows it, students can post their videos on YouTube. Their friends see it… they get talking, and interest in your program goes up.

There is no short-term solution for a language program that is in need of “program rescue”, but consistently celebrating students work, adding in the element of community, getting a local celebrity native speaker or two to champion your program and getting some positive media coverage will all contribute significantly to bolstering the program’s image and generating interest. Do that for several months and you’ll see your enrollments go up bit by bit. all of the above, work with your school secretary, principles and district communications office to send out press releases. I guarantee you that if your events get media coverage, you will generate interest. There is an art to writing press releases, and often school districts have strict protocols around communications, so working with your admin team and district is not only helpful, it is essential.

There is no short-term solution to your question, but consistently celebrating students work, adding in the element of community, getting a local celebrity native speaker or two to champion your program and getting some positive media coverage will all contribute significantly to bolstering the program’s image and generating interest. Do that for several months and you’ll see your enrollments go up bit by bit.

______________

Share or Tweet this post: Strategies to increase enrollments in language programs http://wp.me/pNAh3-gR

Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.