Doing work that matters: Letting values drive how you earn your living… and love your life.

September 27, 2012

Sarah Elaine Eaton leadership speakerAbout a year and a half ago I made a decision that changed my life, both professionally and personally. I made a decision to “do work that matters”; and more specifically, to ONLY “do work that matters”. That is a pretty fuzzy concept and people close to me did not hesitate to let me know.

A good friend with a shrewd business sense who has a high-level position in corporate Calgary put the screws to me by saying, “That’s all well and good, but how do you plan to get ‘work that matters’? Shouldn’t you really define what that means before you decide that you are going to do that and only that? Besides, you are an entrepreneur. Sometimes you have to do work that pays the bills.”

I knew that for too long, I had done work that pays the bills.  Modesty aside, I have a fair number of employable skills, including office skills, technical skills and writing and editing skills. I have also spent almost two decades teaching and facilitating. Then there is the research work… But something shifted. I felt compelled to stop focussing on the skills I have, and start focussing on the values I hold.

I also knew she was right about defining what “work that matters” means. So I asked myself, “What matters?” Here is my answer:

  • Doing work that relates specifically to education, leadership, community and literacy.
  • Working with others to create transformative change for the better.
  • Building capacity in others, helping them grow and realize their potential.
  • Using a strength-based, asset-based approach in all my work.
  • Working with like-minded, highly capable people who share similar values.

The last one turned out to be the most important. Not long after I declared that doing strength-based work matters deeply to me, I was asked to do a project focussed on a Needs Assessment. That is really a fancy term for, “Help us figure out what we need.” The idea is that after the needs have been identified, that you can go about meeting the needs.

A strength-based approach says, “Let’s start by assessing what we already have. Let’s start with the question, what is working well?”

This kind of thinking turns everything on its head. When you insist on examining what is already working well and conducting an inventory all your assets, the result is strangely powerful. The conversation shifts away from what is lacking, what is wrong, what problems there are to be fixed and how terrible things are, to a conversation deeply rooted in strength, resilience and hope.

I started having conversations with friends and colleagues about using strength-based approaches at work, at home and in just about any situation. At first, the conversations were difficult and awkward. I felt like people thought I was naive and out of touch with the real work. I kept reading and educating myself on the notion of asset-based approaches to work, community, leadership and education.

I started partnering with others who were interested in doing similar kinds of work. We began looking at Requests for Proposals (RFPs) for projects that we thought were a precise fit with both our technical skills and our values, in terms of using a strength-based approach to our work.

I can’t give exact details yet because we have not signed the contract yet, but I got word this week that I will get to lead a team of consultants on a major project that fits with all the values that I outlined just over a year ago. The work is amazing. The people we will get to work with are visionaries. The possibility for change is high.

We have all the technical skills we need to do the job. That was not enough though. What ultimately landed us the contract was our clear emphasis on our values. We put a stake in the ground and said, “This is who we are and what we stand for!” Every single one of the values I outlined above come into play for this project.

I think I have finally figured out that a combination of excellent technical skills, solid experience and unapologetic declaration of values is really what allows a person to love the work they do… and do work that matters.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


10 Characteristics of Community Leaders

August 21, 2012

Traits of a good leader are common across disciplines, professions and geographical regions. Community leadership is unique in its approach and goals. Community leadership is not about managing or even coordinating. And it is certainly not about dictating or imposing your own ideas onto others.

In addition to traits of superior leadership in any discipline, such as integrity and responsibility, here are ten characteristics that are particular to excellent community leaders:

1. Maximize Individuals’ Strengths

Community leaders often work with volunteers. They may be elected by members of the community,  assigned to work with a group, or they simply step forward and want to help. In any case, community leaders rarely have the luxury of choosing who they work with.

Your job involves being able to identify the strengths and interests of each person on your leadership team and maximize those talents and skills in a way that keeps your team engaged in the work. Your fellow leaders need to feel that they are making a meaningful contribution to the group, the community and the work.

2. Balance the Needs of Your Leadership Group

Some individuals may have a strong need for control. Others may have a deep need to be appreciated for their time and service. As a community leader, your job is to balance everyone’s needs, as well as keep your sights focussed on the work that needs to be done for the group to move forward.

3. Work as a Team

Let’s face it, community leadership is slow work. It is much less efficient than, say, military leadership, where underlings simply obey the orders of their superior officers. Community leadership means that one person does not do it all.

It can be useful to teach your leadership team the difference between efficiency and effectiveness. An efficient leader will take a task away from someone who is not completing their work in a timely manner. An effective leader will ensure that the person gets the support they need to complete the task. Effectiveness often takes more time than efficiency. Community leadership is about building relationships and working together. Being patient with one another and supporting one another process builds capacity and relationships. But be forewarned, this takes much more time than simply being efficient.

4. Mobilize Others

Even a leadership team can not do it all. You will likely have to work with staff and volunteers to undertake big projects. Community leadership is part education, part inspiration, part motivation and part mobilization.

Mobilizing others is not about telling them what to do, barking orders at them or dictating  how things need to get done. It is about finding a balance between what needs to be done, who can do it, who is willing and has time to do it, assigning the work and then showing appreciation for others’ efforts. Learning to have some fun while you work together is an important aspect of mobilizing and motivating others.

5. Pitch In

There is a myth that leaders lead, and do-ers do. But in a community, leading by example is often the most effective way to get full buy-in for projects. Don’t schedule a community clean-up unless you are willing to get out there with a garbage bag yourself.

Community leaders are rarely have the luxury of focussing only on policy and governance. This kind of work involves arriving early, staying late, cleaning up, and generally rolling up your sleeves to pitch in.

6. Practice Stewardship

This is about getting people to take responsibility for their physical space and surroundings. This includes natural areas, structures and spaces. Stewardship means working together to protect, preserve and take care of your community. This involves renewing, repairing, rebuilding and constantly reviewing your physical community to ensure that it is healthy, strong and well-maintained.

7. Be Accountable to the Community

Above all else community leadership is about the people who live with you and near you. The people who form the community are the beneficiaries, but also those who whom you, as a leadership are accountable.

Community leadership is not just about policies, processes or procedures. More than anything, it is about people.

Often when I guide community leaders in my work, I will ask “What do you think will happen at the next Annual General Meeting if this does — or does not — move forward?” This keeps the leadership team focussed on why they are doing what they do, and why they are really making decisions.

8. Think forward

There is a saying in some Aboriginal communities about thinking five generations ahead. Being a community leader means not only thinking for today, or even tomorrow, but being able to make wise decisions that will still benefit the residents long after the current leadership team is gone.

9. Recruit and Mentor New Leaders

Speaking of the current leadership team being gone, community leaders often get so caught up in all the work that needs to be done today, that they forget to think about tomorrow. Planning for the future is an important aspect of community leadership. Having a healthy base of volunteers and having individuals ready to take on new positions are indicators of a healthy community.

Community leadership work means building a succession plan to keep the community strong as you move forward into the future.

10. Walk Beside, Don’t Lead From Above

In some models, leadership is a position in a hierarchy. Those at the top of the hierarchy have the power and make the decisions. Community leadership is about developing every persons capacity for leadership, starting with self-leadership and self-responsibility. Those who have positions of leadership must demonstrate principles and practices of good leadership by living the example. So, the community leader does not take the prime parking spot out of a sense of entitlement. There are no special privileges that put community leaders above others who live in the community. Every member of the community has responsibilities and rights. Community leaders walk beside others and listen to them.

A community leader’s job is not to take on all the problems of the world themselves and fix everything, but rather to work together with everyone in the community, to mobilize and guide others, to facilitate solutions and thing about the long-term health of the community and its people.

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Update: April 17, 2017 – This is one of the more popular posts on my blog. As of this update, it has had more than $55,000 views. If you liked it, please share or Tweet it:

10 Characteristics of Community Leaders http://wp.me/pNAh3-1tI

Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


A leader’s job: How I handle complaints from a volunteer board

July 23, 2012

Sarah Eaton - leadership blogThis year, I took on the role of President for a non-profit board that I sit on. I have sat on boards before and held the position of President before. At that time, I was in my early 30s. Now, a decade later, with a completely different board, it feels very different. I feel less “attached” to the position itself, but feel a deeper responsibility to lead wisely.

I often ponder the Native American concept about considering the impact our decisions we make today will have on the people living seven generations in the future. This shifts my perspective from the idea of trying to balance everyone’s input and views today to a more complex model that also considers the long-term impact of our decisions, into a future that we can neither know, nor predict.

The decisions we make today are not just about us as a board. Our decisions are not even about our members. They are about both the elected directors and the members we represent; and not only those who are involved today but those whose lives may be impacted in the future. Our leadership decisions impact not only our work today, but also the future.

I recently had a board member come to me with a complaint. He seemed angry and insistent that his ideas be heard and implemented immediately.

As a younger leader, I may have gotten angry with another board member insisting that I do something a certain way. Or I may have caved into his insistence and done what he wanted without thinking it through, in an attempt to keep the peace.

Now, I think that my first job is to listen. Instead of being emotionally involved, I am curious as to what he has to say. I am wondering about his point of view, his insights and his concerns. I did not promise that I would agree with him and I also promised that I would not ignore him. I promised to listen.

After I have listened, I have said that I will do one of the following:

  1. Address the concerns in a fair and just manner (take action).
  2. Explain why the concerns cannot be addressed in the exact manner that the complainant would like (give a clear explanation that is solidly grounded in evidence).
  3. If I lack adequate expertise, then take the concerns to either a governing body (i.e. the rest of the board) or a specialist with more more depth of experience (e.g. staff, outside consultants, etc.) who can offer guidance, provide additional knowledge and/or propose a course of action.
I take a strength-based approach to my leadership work. That means that I start with the assumption that everyone brings strengths, talent and expertise to the table.

Starting with that assumption changes the leadership game. It means that rather than reacting immediately, that I take the time to consider the strength that the individual brings to the situation. This often means setting my own opinions and feelings aside. I may be angry or frustrated, but I still have a job to do.

Being in a leadership position doesn’t mean that we have all the answers. I means that others are trusting us to be wise and fair.

I believe that as leaders, our first job is always to listen. Then ask questions. Then think seven generations ahead. Then either seek more advice or take action.

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If you are interested in booking me (Sarah Eaton) for a presentation, keynote or workshop (either live or via webinar) contact me at sarahelaineeaton (at) gmail.com. Please visit my speaking page, too.


Resources on parent engagement in schools

April 5, 2012

Last night I took part in the #ptchat on Twitter. Here are some resources that I contributed to the discussion on parent engagement in schools:

Research Brief November 2002 from the National Center for Family & Community Connections with Schools: What we mean by “family and community connections with schools?”

Family, School and Community Connections: Improving Student Learning

Turning Points: Transforming Middle Schools: Creating Partnerships, Bridging Worlds: Family and Community Engagement

Creating Communities of Learning and Excellence: Connecting schools, families, and communities for youth success

 Creating a family-friendly school environment

 Parent Engagement: Creating a Shared World

If you know of other great resources on the topic of parent engagement in schools, please let me know.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Cold-Handed Collaboration: Why it Worked

January 17, 2011

When I talk about “cold-handed collaboration”, I mean it literally, not metaphorically. I live in a condominium townhouse in Calgary, Alberta. I’ve been on the board of directors for our condo association for three years now. I love working with other owners who live in our community on projects to improve the complex.

In Calgary there is a municipal recycling program, which means that the City will collect recycling from homes, just as it picks up garbage. The problem is that right now, that program does not extend to condominiums. We pay for private garbage pick-up in our complex, just as all condominiums in the city do.

Last year, we decided to bring recycling to our condo complex. We started with a pilot project. Four of the board members (including me) tested out the services of Harvest Recycling for a couple of months. At our regular board meetings we reported back with feedback. We were pleased with the results and decided to extend the program to the entire complex.

We arranged with Harvest Recycling to deliver bins to our complex, which would be paid for by the condominium corporation. Our plan was to deliver one bin to each house hold. Since the bins were paid for out of the “common pot” so to speak, one board member had the idea of writing the unit number of each house on the bins. We agreed this was a good idea.

We sent letters to every unit, with details of the new program and how to participate.

We arranged with the company to purchase and drop off the bins for us. We agreed to make time in our schedules to deliver the bins to each unit, writing the house number on each bin as we went along. One board member bought markers to tag the bins.

The bins arrived on Saturday. For those of you who don’t live in Calgary, we’ve been having a bit of a cold snap lately. On Saturday, the temperature was -23 C (that’s -9 Farenheit). Once you factored in the wind chill, it felt like -30C (that’s -22 Farenheit).

Jan 15 2011 weather

The truck arrived with the big blue bins. Not only did they need to be delivered, they needed to be assembled. The lids came separately from the bins. We had to snap a lid on to each bin, deliver it to a unit and tag the bin with the unit number.

Five board members and one other volunteer all bundled up and went outside into the frigid temperatures to tackle the project. As I reflect on this, I can see some reasons why it worked so well:

We made a commitment

We had previously agreed to work together on the day the bins were delivered. We had no idea that it would be so cold on Saturday, but we had all said we would be there.

We kept our word

Despite the cold, no one reneged on their commitment. I don’t think any of us particularly wanted to be doing our volunteer work outside that day, but we did it anyway. We had an agreement and we kept it.

We had a purpose

We were committed not only to our date and time, but also to our recycling project. We had been talking about it for months at our board meetings, working on our pilot project for several weeks and we knew that we wanted this.

We worked together

When you’re outside in -30 Celcius windchill, there isn’t much point in standing around. You stay much warmer if you keep moving. We hustled. We collaborated. We figured out what had to be done and we did it.

We grumbled, but not about each other

Really, how could you not complain about the cold? We commiserated about the weather and fantasized about summer coming. There’s a difference between being a complainer and commiserating. The complainer stands out by being grouchy when no one else is. Commiserating, on the other hand, actually means “to be miserable together”. We bonded through a shared (and thankfully, temporary) experience. We were in it together, by choice – and that didn’t change the fact that it was freezing outside.

We socialized

All work and no play makes for miserable working conditions. We took the opportunity to chat as we worked, catching up with one another. It made the time pass faster and gave us a chance to bond on a personal level, too. We laughed. We smiled. We joked about our eyelashes freezing. We had a good time. A few of the neighbors who saw us working said hello and we chatted about the recyling program that will start next week.

We took breaks

There was no one cracking a whip out there in the cold. As directors of the board, we all have leadership positions and we’re all adults. When one person said, “I’m going to go inside and put on some long underwear”, we saw the good sense in that. Someone else chimed in and said, “Why don’t we all go inside for a few minutes and warm up?” Heads in hoods, toques and other hats nodded in agreement. Within a few minutes, three of us sat in my kitchen drinking warm chai lattes and hot chocolate. We reconvened after our break, during which many of us had donned additional clothing.

We acknowledged a job well done

At the end of it all, we acknowledged the efforts of the others by saying things like “Good job, guys!” or “Nice work, team!” The acknowledgment was brief and sincere. That’s all it needed to be. Then we all returned to our respective homes to warm up and carry on with our day.

To do the job alone would have been utter misery. To collaborate and have six of us working together was effective and efficient. By the end of it all, we had cold-hands, but warm hearts, as they say.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.