What Gandhi knew about marketing language programs

April 8, 2010

Language program administrators often struggle with how to promote their programs. They want to increase student enrollment and retention in the programs and yet, resources of time and money are often scarce. Moreover, many administrators lack training or interest in marketing and so, it gets pushed aside. Or half-hearted attempts are made through endeavours such as producing a brochure using a template from MS Word.

One question that must be asked is, do language programs have an inherent or intrinsic worth of their own or are they merely a means to an end, such as a way to get a job or to improve one’s chances of getting into a university program (extrinsic worth)?  Language learning and international education enriches a student’s knowledge and understanding of the world around them (and themselves) in ways that are difficult to evaluate and almost impossible to quantify. This personal and academic enrichment in the form of knowledge of language and culture is worthwhile in and of itself. In addition, the skills these programs provide in terms of foreign language communication and cross-cultural competence may lead to better opportunities in terms of education or employment, which are extrinsic to the program itself.

For Mohandas K. Gandhi learning languages was a way to better understand the world around him and ultimately, to change it for the better. Gandhi’s first language was Gujarati. His began to learn other languages in school, where English and Sanskrit were compulsory (Gandhi, 1948, p. 9).

It was during his time in law school that he became committed to learning other languages as a way to advance his work, noting that limited language skills for him meant that he would not work in his desired profession. He stated:

“My weak English was a perpetual worry to me. . . . A friend suggested that, if I really wanted to have the satisfaction of taking a difficult examination, I should pass the London Matriculation. It meant a good deal of labour and much addition to my stock of general knowledge, without any extra expense worth the name. I welcomed the suggestion. But the syllabus frightened me. Latin and a modern language were compulsory! How was I to manage Latin? But the friend entered a strong plea for it: ‘Latin is very valuable to lawyers. Knowledge of Latin is very useful in understanding law-books. And one paper in Roman Law is entirely in Latin. Besides a knowledge of Latin means greater command over the English language.’ It went home and I decided to learn Latin, no matter how difficult it might be. ” (Gandhi, 28)

In addition to learning, to varying degrees, Sanskrit, English, French and Latin, he also learned Hindi and Urdu, in order to communicate with others in his country, understand their situation better and work towards bettering their lives. In addition, while he was in jail he endeavoured to learn Tamil and Telugu (p. 176) and used his skills in these languages to communicate and work with illiterate soldiers in South Africa to help them fight for human rights (p. 88). Finally, he added Arabic and Persian to the list of languages he endeavoured to learn (p. 176-177) and did so through informal lessons with friends. That is a total of eleven languages, including his native tongue.

He saw learning languages as a way of communicating better with others and understanding the world more profoundly. Not surprisingly, he believed that everyone should learn more than one language, stating that, “It is now my opinion that in all Indian curricula of higher education there should be a place for Hindi, Samskrit, Persian, Arabic and English, besides of course the vernacular.” (Gandhi, 1948, p. 9). Gandhi not only understood the value of learning languages, he passed it on to his students. As with many who work with second and foreign languages, he was both a student and teacher of language.

The work of promoting a language program can be tricky. It is easier to focus on the skills that students will acquire that may increase their chances of meaningful employment when they graduate. Guidance counsellors and teachers can cite careers in the foreign service or international business as good reasons for taking courses in a foreign language. That’s because it is easier to talk about concrete outcomes and examples, than it is to talk about intangible concepts such as personal enrichment and knowledge.

While not everyone who learns another language may go on to have a profound effect on the world to the degree that Gandhi did, any person who learns a new language grows as a human being because they can communicate with others in new ways. This helps to develop a more profound curiosity about the world around us, which leads us to learn more about that world. Learning more about the world and those who live in it leads to deeper understandings of other cultures, other values and other ways of understanding life, love, politics, spirituality and all that is important to humans. Learning other languages opens up new possibilities for personal and professional growth, new opportunities to do meaningful work and ultimately, to value others more deeply because we can communicate with them better and understand them.

The best way to promote languages is to value them deeply, rather than simply focus on the skills that may be gained as a result of taking classes in them. When we learn a new language we change who we are, and we become better for it. That is the real reason we want our students to learn other languages. Focussing on that is in itself one of the best ways to promote our programs.

Reference

Gandhi, M. K. (1948). An autobiography or the story of my experiments with truth (M. Desai, Trans.). Bombay: Navajivan Publishing Centre.

(Originally published in the June 2009 issue of Zephyr, Newsletter of the Second Languages and Intercultural Council, Alberta Teachers Association. It is reprinted here with permission of the editor.)

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Related post: Leadership through Language Learning and Teaching: The Case of Gandhi

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


The Plight of the ESL Program Director

March 29, 2010

Are you a frustrated ESL program manager?

I presented a paper a few years ago at the University of Prince Edward Island called The Plight of the ESL Program Director.  It reveals findings of a research study I did about English as a Second Language program directors and managers at the university level.

Here are the two main highlights:

  • Many English as a Second Language (ESL) program managers, are charged with the responsibility of marketing their programs and recruiting students internationally, often with little or no training (Eaton, 2005).
  • Not only are they set forth ill-prepared, the repercussions for insufficient revenue generation may be harsh, including having to fire instructors or having their programs may be closed by the very institutions they serve (Mickelson, 1997; Soppelsa, 1997; Staczek, 1997), many of which regard such programs as lucrative (Rubin, 1997).

Building on the work that has been done in this field to date, this research adds in the voices of three language program directors that I interviewed for this study. All of them directed different ESL programs, housed in different academic units at the same university. They offer commentary and insight into matters of importance for ESL administrators.

At the end of the paper, I offer some recommendations on how things may be improved for the future.

The full-text paper in .pdf format is available free of charge through the ERIC database.

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Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Language schools and Facebook: Just do it

March 26, 2010

Recently a colleague (someone whom I respect very much) told me that as far as social media goes, she has a “Just say no” policy. She claims it would take up too much of her time if she “did Facebook”. I felt like jumping across the table at the restaurant where we were enjoying lunch and strangling her.

Anyone who knows me knows that I am a big fan of social media. But me being a fan of it means nothing and that’s not why anyone should explore it. There is a one good simple reason why language programs should have an online presence, including a Facebook page. It is this: If you’re marketing something, you need to “be” where your prospective students are.

I have a client who runs an adventure language learning school in Europe. I’ve suggested to him that he focus his marketing efforts on finding students who are already into the adventure lifestyle. He’ll probably get more traction at outdoor expos than he will at a traditional language fair. He wants to “be” where his students are. He’s also looking at online marketing, and rightly so.

Why? Because his learners are young people, aged 18-25. And where are those folks? They’re on line. This age group rules the Internet. In particular, they’re on Facebook.

My adventure language learning school owner has it right, folks. If you’re marketing to 18-25 year olds, you don’t just want a website. You want an entire online presence that includes a Facebook page.

This means a Facebook page, at the very least. Don’t know how to get one? It’s easy and it’s free. I’ll give you an example. Here’s my company page: http://www.facebook.com/EatonInternationalConsulting

I’m not offering that up as shameless self-promotion, but rather to make it easy for you. On the bottom left hand side of the page there’s a link that says, “Create a page for my business”. Click on it. Make a page for your school.

See? Wasn’t that simple? 10 minutes of your time increases your online presence.

When you’re done that, send a note out to all your current and past students, asking them to become fans of your page. Yes, ask. It’s not cheesy. It’s how it’s done. Being a “fan” of someone’s FB page is code for “I think these folks are all right and I’m happy to be part of their community and support them”. (By the way, since I believe in practicing what I preach, why don’t you become a fan of my FB page while you’re there?)

Hopefully you already have a Facebook account for yourself and your students are your friends. If not, get yourself an account. Keep it professional. Search for a few student names and start adding friends. The term “friend” on Facebook can be your actual real, live friends and they can also be customers, business contacts and others. I keep my Facebook page fairly neutral and don’t mind if colleagues and former students are friends. It’s a good way to stay in touch.

If you go onto Facebook and do a search for groups using the term “language schools”, the results may surprise you. There are businesses listed who have hundreds of fans. Who are all these fans? Their current and former students, of course! The students use the school’s page as a place to post photos and exchange messages. It creates a hive of online activity, led in a large part by the students themselves. This is pretty much the perfect low-cost, high-impact marketing and promotion I am a big fan of.

When you’ve got your FB page, send me a note or drop me a comment on the blog and I’ll become a fan of your page. Why? Because I am way more of a “Just do it” kind of girl than my colleague in the restaurant. That is to say, when “just do it” is good for you, of course. When it comes to marketing it is definitely good to “do Facebook”.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Why a literacy awareness campaign needs to engage youth

March 24, 2010

If you are putting together an literacy awareness campaign, whether it focuses on adult literacy or any other kind (numeracy, financial literacy, health literacy, technology literacy… you get the idea) it is important to engage youth in the process too. Why? Two reasons. First off, they are the adults of tomorrow. Secondly, we have seen trends where youth influence and educate adults on major shifts in thinking. Where adults get entrenched, youth and teens have open minds.

Let’s look at a couple of concrete examples.

1970s: The Metric System

Sarah Eaton literacy speaker keynote researcherIn the late 1970s metric was introduced to Canada. A major campaign was launched at all levels, including youth. I know this because I was a youngster growing up in Canada at the time. In school were given rulers, measuring cups and spoons to take home. I remember teaching my Mom how to use the new measuring spoons and cups. We looked at recipes together and figured out how to translate old measurements into new and vice versa. I wasn’t alone. My classmates were doing the same thing. The children of that era engaged their parents on what metric was and how it worked. Now metric is an integrated part of Canadian life.

1990s: Recycling

Sarah Eaton Calgary education literacy speaker keynote researcherIn the 1990s, a similar thing happened with the recycling movement, not only in Canada, but in the U.S.A. and various other countries, too. While the end objective was to get families and adults to recycle, the movement was actually led by the youth and teens who learned about it in school and took action. They educated their parents and other adults about the need for recycling.

Now that generation is now in their 20s, possibly approaching their 30s, and they have changed the way all of us think about our environment.

21st Century: Literacy

In the first half of the 21st century, literacy is our focus. We are reinventing our notions of literacy like never before in history. Any literacy Alphabet building blockscampaign that does not engage youth is incomplete. It is the youth who will lead the adults into new ways of thinking and acting. They will not only de-stigmatize literacy, they’ll make it “cool” to know about literacy and value it. And once it is “cool”, engagement levels will skyrocket. Literacy as a stigmatized issue will become a memory.

Literacy awareness campaigns, promotions and marketing should engage young people in as many ways as possible. It is they who will take new – or renewed – ideas and put energy into making them issues of importance. The youth will be agents of change when it comes to literacy in the 21st century, not us more mature folk.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Nigeria launches national literacy awareness campaign

March 22, 2010

Nigeria has invested big dollars in a nation-wide literacy awareness campaign. Just last week it was announced that the National Commission for Mass Literacy, Adult and Non-Formal Education in Nigeria is launching a massive, national literacy awareness campaign across that country’s 36 states and the Federal Capital Territory.

Their plan (and a good one, I think) is to launch a radio awareness campaign. Literacy awareness campaigns differ from traditional marketing because they need to focus less on printed brochures, advertisements and other word-based forms of promotion. A radio campaign is a brilliant idea.

The country has invested 96.5 Million Nigerian nairas to fund this campaign. If I’ve done my math right, this translates into approximately $650,000 Canadian dollars, which is about $643,000 USD. Critics are saying this isn’t enough of an investment. Others are applauding the initiative.

I count myself among the second group. This is a tremendous initiative. A national campaign such as this requires a tremendous amount of planning, organization and coordination. I will be watching with interest as this unfolds.

Read more in this recent news article.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.