Re-Released as a Free Open Access Resource: 101 Ways to Market Your Language Program (2002)

December 6, 2024

In 2002, I published the first edition of 101 Ways to Market Your Language Program. I have just re-released the book as a free open access resource under a Creative Commons (CC BY-NC-ND 4.0). The full book is now available as a free download.

How to cite this work:
Eaton, S. E. (2002/2024). 101 Ways to Market Your Language Program: A Practical Guide for Language Schools and Programs (2024 OA ed.). Eaton International Consulting Inc. https://hdl.handle.net/1880/120145

Abstract

2024 Re-release of the 2002 first edition of this book. The author and copyright holder has released this work under a Creative Commons (CC BY-NC-ND 4.0) license.

This book provides 101 ideas and strategies to empower overall marketing efforts: (1) “Put On Your Thinking Cap” (e.g., define the problem before marketing it, set reasonable goals, and create a niche); (2) “Secrets to Boost Your Marketing Power” (e.g., emphasize the benefits, check out the competition, and sell oneself in as many languages as possible); (3) “Marketing Materials: Tools and Tips to Do the Job Better” (e.g., make a brochure, get mentioned in other brochures, and make it easy to phone for information); (4) “Going Beyond the Basics to Increase Enrollment” (e.g, offer volume discounts and guarantees and give away tuition); (5) “Specialty Tips for Programs at Large Institutions” (e.g., make sure the Web site is easy to find, partner with other educational programs, and get the program mentioned in the calendar); (6) “The Power of People: A Human Touch to Increase Enrollment and Polish Your Image” (e.g., build loyalty with host families, establish win-win relationships, and follow exceptional service standards); (7) “Continue Marketing While Your Students are Enrolled” (e.g., meet students at the airport, partner with local businesses, and create happy memories); and (8) “How to Keep Marketing Once Your Program is Finished” (e.g., create an alumni network, review successes and failures, and plan ahead for next year).

Why Am I Re-Releasing This Work?

I have been invited to deliver the Werklund School of Education 2024-2025 Distinguished Research Lecture.

As part of the lead-up to the lecture, I have decided to make as much of my work as I can available as free, open access resources. This is recognition is a once-in-a-career kind of award and I’m working hard to make sure I can deliver. It is a hybrid public event and you can attend in person or online on March 20, 2025. If you’re interested, you can register here.

Since I am both the author and the copyright holder for this book, I can share it however I want. I am more committed now than ever to make as much of my work as possible freely available to others. Over the coming weeks, I’ll be sharing more links to more freely downloadable resources.

I am super grateful to the University of Calgary digital resources team who are helping me to archive these works.

If you know of someone working in second languages who could use a resource on marketing and recruitment for their program, feel free to share this with them.

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Sarah Elaine Eaton, PhD, is a Professor and Research Chair in the Werklund School of Education at the University of Calgary, Canada. Opinions are my own and do not represent those of my employer.


A new kind of Loyalist: “Public” ESL education takes on a whole new twist in Canada

February 18, 2014

For more than a decade I have been fascinated by the links between English as a Second Language (ESL) programs and business. Public school boards, private schools and post-secondary institutions use ESL programs to generate revenue for their organizations. This topic fascinated me so much, I wrote my Ph.D. research on it.

In education, we don’t call the money generated by fee-paying ESL students “profit”. That word is pretty much a profanity in the social sectors. But essentially, that’s what it is. The revenue generated from ESL programs comes in to institutions mostly as unrestricted money. That means that the organization can direct the funds wherever they see fit. They can’t dole it out to shareholders, because there are none… but they can use it for salaries, renovations, perks or whatever they want.

I’ve never thought that was a particularly bad thing — providing that students get a quality educational experience and institutions don’t make promises they can’t keep.

Private ESL schools have often been regarded as shady or disreputable, precisely because they generate profit. They can use that profit however they want.

In Canada, it’s really getting interesting. A company called Loyalist Group Ltd. has created a public company that buys up ESL and college prep schools. They own schools in Vancouver, Toronto and Victoria. Unlike other, private schools, this business is public. That means that they trade on the Toronto Stock Exchange (TSX). The average joe can buy stocks in the company — and share in the profits.

A few days ago, Loyalist Group Ltd. was named to the TSX Venture 50. That’s a list of some of Canada’s strongest and most promising public companies. It’s a major coup for an educational company to be named to this list. And Loyalist has done it for the second year in a row. 

What we call “public education” is paid for through our tax dollars. We trust the government to administer those dollars in a wise and honest way.

Interestingly, one of the findings of my Ph.D. research was that when it comes to ESL programs in public education and universities — at least in Canada — there’s often a reporting loophole. Public educational institutions never have to explicitly disclose how much revenue they generate specifically from their ESL programs, what their enrolments (essentially their “sales”) are, or how well they do from one year to the next. That information is kept tightly under wraps and never disclosed publicly. I tried in vain to get revenue reporting results from numerous ESL programs during my Ph.D. research. Doors quietly closed and conversations ended. Ultimately, I had to re-design my entire study so I considered factors other than revenue. Getting my hands on financial data was impossible. Why? Because ESL programs at public institutions are under no obligation to report their financial information to anyone.  ESL programs fall through the reporting cracks, while generating millions (or even tens of millions) for public institutions…

Public education companies, on the other hand, could never get away with that. They’ll report their earnings and spread their success among their shareholders. If they’re not successful, they’ll fail. Success in education is based on outcomes and results.

But there’s a new form of “public” education on the block and it is not to be ignored. Educational companies that are publicly traded on the stock market are drastically different from private companies. Public companies are obliged to share financial information with shareholders and investors. The accountability to the people who choose to put their dollars into the company is significant. Shareholders can ask questions — and demand answers. If their students are not happy or successful, they’ll leave. Sales will drop and they’ll close their doors. Their very existence depends on their students’ success.

Private educational companies never have to disclose details of their operations or finances. That should make us skeptical.

But public companies put it all out there for anyone to look at, scrutinize and ultimately judge. That’s a good thing. When it comes to ESL, it’s more transparent than what we see in public institutions. The very nature of accountability and reporting in education in Canada is changing… It’s strange, but true that when it comes to ESL, publicly traded companies like Loyalist Group Ltd may turn out to be more transparent, more accountable and more responsive to questioning from outsiders than some “public” institutions.

If you’re an ethical investor who values education, keep your eye on Loyalist Group Ltd. They may be the first of their kind in Canada, but they probably won’t be the only one… at least not for long.

Disclosure: Do I own shares in Loyalist Group Ltd.? Just a few. And I’ll be buying more soon.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.



Book launch: Critical Perspectives on International Education

March 19, 2013

Launch party - Critical Perspectives in Education

A few weeks ago I was excited to tell you that the book, Critical Perspectives on International Education had been released. My contribution to the book is a chapter called, “The Administration of English as a Second Language (ESL) Programs: Striking the Balance Between Generating Revenue and Serving Students” (pages 149-162).

Tomorrow is the official launch party for the book. I’d like to invite you to join us to celebrate international education!

Wednesday, March 20, 2013

4:00 to 6:00 p.m.

Education Tower, Room 830 (TERA)

University of Calgary

2500 University Dr. N.W., Calgary, Alberta, Canada

Entertainment will be provided by Afo-Danse Troupe

RSVP here: http://fluidsurveys.com/surveys/sarah-khan/book-launch-yvonee-hebert-and-ali-a-abdi/

Critical Perspectives on International Education Sarah Eaton

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


The Administration of English as a Second Language (ESL) Programs: Striking the Balance Between Generating Revenue and Serving Students

December 30, 2012

Critical Perspectives on International Education Sarah EatonI am squealing with joy to share this news with you. Four years ago, Dr. Yvonne Hébert, a professor of Education at the University of Calgary invited me to submit a chapter for a book she was co-editing with her colleague, Dr. Ali Abdi.

I submitted a chapter that focused on the difficulties managers of ESL / EFL programs face when it comes to the pressures they face to generate revenue for their institutions and focussing on students’ learning.

You would think that an administrator’s first priority should be to serve students. Morally and ethically that may be true. In terms of practicalities, the reality can be quite different. Many program administrators face great pressure to “put bums in seats”. This chapter addresses some of those difficulties.

“The Administration of English as a Second Language (ESL) Programs in Higher Education: Striking the Balance Between Generating Revenue and Serving Students” (pages 149-162) is my contribution to the new book called Critical Perspectives on International Education that has just been published by Sense publishers in Rotterdam.

The book is now available in paperback and hardcover:

ISBN Paperback: 9789460919046 ($ 49.00)
ISBN Hardcover: 9789460919053 ($ 99.00)

It may also become available as an e-book in 2013.

There has been so little published about the difficulties that English language program leaders face in terms of the moral, ethical and business decisions they must make every day in their administrative roles. More conversations and dialogue need to happen to help managers and directors make wise decisions.

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Share or Tweet this: The Administration of English as a Second Language (ESL) Programs: Striking the Balance Between Generating Revenue and Serving Students http://wp.me/pNAh3-1xR

Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.