Modern Languages Experience Week helps students build confidence

November 12, 2011

In a small corner of Wales this week 200 students have been taking part in a commendable initiative designed to boost their interest and confidence in using foreign languages. The Modern Languages Experience Week is a joint initiative between Cardiff University’s School of European Studies and eleven local schools. The project brings students to the university for activities around language learning designed to increase their curiosity, practice their skills and increase their cultural awareness.

The Health Canal reports on the benefits of the initiative to the students sense of self-confidence and overall attitude.

This is a brilliant initiative, not only to increase students’ curiosity and awareness, but also to generate positive links between the school system and the post-secondary system, where the students are the ones benefitting.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Social Media Challenges at Work (CIRA Event)

November 10, 2011

If you’re in Calgary, join me on November 24 at the Village Park Inn for a dinner event hosted by the Southern Alberta Chapter of the Canadian Industrial Relations Association (CIRA):

“Social Media Challenges at Work”

Expert panelists: Sarah Eaton, John Moreau, Andy Robertson and Tom Hesse

An employee uses Facebook to malign her employer and harass co-workers. A manager regularly patrols the internet, “Googling” employees and monitoring their email. Where does the line get drawn between off-duty conduct, privacy, and the employer’s liability for the actions of its employees? What factors do adjudicators consider when analyzing social media cases? How can employers, unions and workers best protect themselves? Our panel of experts will address these and other thorny issues surrounding social media at work.

Join us for an enlightening conversation with Dr. Sarah Eaton, social media researcher and consultant; Arbitrator John Moreau; Andy Robertson, Partner, Macleod Dixon; and Tom Hesse, UFCW Negotiator and Executive Assistant to the President.

Cost: $40 for Non-CIRA members, $30 for members

To get your ticket, contact CIRA:

CIRA SOUTHERN ALBERTA CHAPTER

University of Lethbridge, Calgary Campus

Suite 1100 Rocky Mountain Plaza,

615 Macleod Trail SE, Calgary, Alberta T2G 4T8

Telephone: 571-3360 ext 4693 Fax: 403-261-2944

E-Mail: cira.alberta @ uleth.ca

View this document on Scribd

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


U.S. School district asks for public input on world language program

November 6, 2011

Andover public schools seek public inputThe Andover Public School board in Massachusetts, U.S.A. has established a World Language Task Force, reports the Andover Townsman. The purpose of the task force is to seek input from the community on what languages they would like to see taught in their schools and why. The task force is comprised of teachers, parents, community members, and administrators. The purpose of the task force is to:

Study the K-12 programming model and trends in world language teaching and learning.

Develop goals and strategies for a K-12 World Language program for inclusion in the Andover Public Schools Strategic Plan.

Produce recommendations relative to which one language will be taught on the elementary school level, which two languages will be taught on the middle school level, and which languages will be taught at Andover High School.

The task force is soliciting input from the public through a public online survey developed by the school board. The survey asks respondents to rank the importance of such factors as cultural competence, writing and testing skills in a first language and preparing students for global society. It also asks for input on what languages the board should offer, including popular languages such as Spanish and Chinese, as well as less popular languages such as Hmong, Khmer and Creolo Haitian.

I believe that this is a commendable initiative for a variety of reasons:

  1. Generating dialogue between school boards and the community promotes a culture of open communication. It gives a voice to parents, grandparents and even students about that is important to them. It gives a voice to the community.
  2. In addition to giving a voice to the community, it also seeks to uncover what is important to the community, digging deeper into the values, beliefs and opinions of those who live in the local area. Then, it would assume, the task force would consider these values as part of its criteria when it comes to making its decisions.
  3. It downplays the traditional authoritarian nature of school boards. Instead of propagating the ideas that “school boards know best”, it levels the playing field (at least in terms of the optics) and sends the message that “We’re here to serve you, not dictate to you.” This is a strategy that the Calgary Board of Education would have done well to employ when it arbitrarily decided to cut French programs without engaging the community in any dialogue about it.
  4. It generates community involvement and interest in language programs at the local schools. At a time when cutbacks to language programs, particularly in the United States, are mercilessly targeting world language programs, initiatives such as this will draw importance to language programs. After people have contributed to the discussion and have had some say into the decision-making process they are emotionally and psychologically invested in the outcome and are more likely to support foreign and world language programs in general.

One comment posted on the Andover news article pointed out that the survey is an imperfect tool, since respondents can answer as many times as they like, potentially skewing the results. This is relatively easy to overcome, depending on which survey tool is used. Nevertheless, the concept is brilliant. Opening up discussions about education and in particular, language learning, to the public and ultimately involving the community in the decision making process is innovative, respectful of the community and downright brilliant.

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Vain, insane or free rein? Confessions of a self-published writer (Part 1 of 2)

November 3, 2011

Nine years ago I did something scandalous, something that caused many of my colleagues to balk and wrinkle their noses in disdain. I self-published a book.

I have worked in academia since 1994, where the pinnacle of respect comes from articles published in the most highly acclaimed peer-reviewed journals. Self-publishing anything, let alone a “how to” guide doesn’t really result in respect. In fact, it results in quiet whispers of, “Who does she think she is, publishing her own work? We’re scholars, not peddlers. It’s just so… vain!”

I remember one particularly stinging comment of a professor who said, “Anyone who self-publishes their own work clearly has more ego than intellect.” At least he had the courage to say it to my face… and I’ve never forgotten it.

I’ve always struggled with two seemingly disparate aspects of my character. One aspect is deeply curious, driven deep into research to the point of forgetting to eat, methodical and persistent, obsessed with learning, surrounded by books, and slightly susceptible to worshipping great teachers as heroes who have inspired me to be a voracious learner. That’s the scholar side.

The other side demonstrates all the classic personality traits of an entrepreneur: impulsive, headstrong, stubborn, relentless about progress and pushing the boundaries of new ways of doing things (often before I’ve considered all the risks), with a wildly creative spirit that flourishes in an environment where there are high levels of autonomy and self-determination.

When someone tells me that I can’t do something, my usual (though often unvoiced) reaction is, “Oh yeah? Watch me.”

Then I proceed to do it, come hell or high water.

I’ve run a marathon, gone “polar bearing” in Halifax harbour on New Year’s Day, done a Master’s degree in a language I didn’t really speak very well, then did a Ph.D. in a completely different field and started an educational consulting business. I’ve done these things despite the fact that at least one person told me I couldn’t do it… would never succeed. Or was it because someone told me I couldn’t do it? I’ve never really figured out which it was.

In 2002, I added “self-publishing” to that list. Very few people were self-publishing then. It was considered heinously poor form. The truth is, I couldn’t find a publisher for my book. I looked and looked. For months. No one was interested. “It won’t sell,” they said.

I didn’t want to let that stop me, so I hired an editor and a graphic designer to help me do it. Self-publishing taught me a great deal about the process of publishing a book. I still worked with an editor, a designer and a printer. My editor was relentless. Any ego I had before starting to work with her was undeniably and unapologetically crushed in the process. She reduced me to a pile of humble tired bones, pushing fingers forward on a keyboard. It was excellence or nothing. (She taught me that it’s free “rein” and not free “reign”, as I’d previously thought.) God, she was good.

I pushed myself to produce the very highest quality that I could and to learn not only about content, but also form, style and little details of the publishing process, right down to what kind of paper we would use and why.

The first edition of 101 Ways to Market Your Language Program ranked among DeMille’s Technical Books Top 10 Best sellers, reaching #1 on that Top 10 list on August 25, 2003. Now, being a best seller among technical books on a small list isn’t like being a #1 best seller on the New York Times or anything, but in its own way, it was a highlight of my career.

It was, however, a bittersweet victory. While I worked like a demon on the project, I often felt sheepish and ashamed in front of some my academic colleagues who found the whole prospect of self-publishing downright disdainful.

If you believe Wikipedia, then you might be as surprised as I was to learn that works by authors such as  e.e. cummings, Deepak Chopra, Benjamin Franklin, Rudyard Kipling, D. H. Lawrence, Edgar Allan Poe, Ezra Pound, Carl Sandburg, George Bernard Shaw, Upton Sinclair, Gertrude Stein, Henry David Thoreau, Walt Whitman and Mark Twain were self-published. Though we need to be clear that there are thousands of people whose self-published work will never be elevated to such high regard. The fact remains that some pretty darn amazing writers went ahead and published their own work when no one else would.

Here we are in 2011, when there are 156 million public blogs in existence (as reported by  “BlogPulse”. The Nielsen Company. February 16, 2011). Today, people self-publish every day, in every corner of the world. Earlier this year, the New York Times published an article about the rise of self-published books. Publisher’s Weekly reported that in 2009, 764,448 new books were either self-published or micro-published.

Suddenly, I don’t feel so alone any more.

I still struggle, on an almost daily basis with being an “academic entrepreneur”. Most of the time, I feel like I don’t fit properly into either world, and with fierce determination, I push aside the feelings in order to push forward with the work. For me, doing the work — and doing it well — has always been more important than how I feel about the work, because I rarely feel good about the work I do. No matter how good it may be, I always want to be better. It keeps me up at night… most nights, in fact.

I don’t know if e.e. cummings really did self-publish, but I do love his quote, “It takes courage to grow up and become who you really are.” It takes courage to put yourself out there, to use your voice and do something a bit rash and a bit wild. People may sneer. (But then again… those same people would likely find something to sneer about anyway.)

Digital technology has democratized creativity and empowered anyone with a voice to use it. What have you done lately that is wildly creative (and even a little rebellious)? I’d love to hear your stories about how you’ve taken a creative risk and what you learned from it.

(Check out Part 2 of this post, where I talk about how I used what I’ve learned over the past nine years to help someone else launch into the world of becoming a published author.)

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


How to market your language or literacy program: Build trust over time

October 30, 2011

If you send prospective students a brochure or answer an e-mail, they are not very likely to register in your program. Here’s why…

Marketers tell us that we need to see an advertisement or hear a message at least seven times before we are likely to buy a product. Sales professionals say that it can take anywhere between five and 27 “touches” or contact with a prospective buyer before they are convinced to make a purchase from you.

What does that mean for language programs and literacy organizations? It means that we can not simply send out a brochure to a student and reasonable expect that suddenly he or she will want to register in our program.

The “drip theory” recommends regular, repeated contact – at least six or seven times – with a prospect to ensure that your name sticks in her mind. This does not mean sending out six or seven copies of the same brochure! There is a difference between “dripping” and “bombarding” or worse yet, “stalking”.

Each “touch” needs to be different — and still relevant. For example, connecting via e-mail, followed by sending a brochure, followed a week later by an invitation to register, followed by a couple of monthly newsletters.

The timing of each contact is also important. Bombarding someone in seven different ways in a very short period of time is more likely to turn them off than to convince them that they want to join your program. There is no one perfect formula for how often you should connect with your prospects… Once a week or a few times a week seems to be an accepted norm in the educational and non-profit sectors. There seems to be a lower tolerance for repeated contact in a short period of time with prospects in the social sectors than there is in the business sectors.

In my PhD research, I found that it can take anywhere from two to five years to get a new language program off the ground. That is the “sales cycle” for English as an Additional Language (ESL / EFL / EAL / ESOL) programs. It can also take up to two years to convert a prospective student into a current student.

In Guerrilla Marketing for NonProfits, authors Jay Conrad Levinson, Frank Adkins and Chris Forbes talk about how non-profit organizations often give up too soon. They expect to see results NOW. If they do not get an immediate response (which is highly unlikely) they give up. In fact, they say that most non-profits give up on new programs just before they hit the point of success.

If you get an e-mail address for the prospect and you can send monthly updates about what is going on in your program, you will be using yet another medium to show your prospects that you have not forgotten about them.

Ideally, you want to combine different types of contact: social media, mail, e-mail, phone calls and personal contact. This is not always easy in an international marketplace, but do try for repeated contact in a variety of ways.

If you don’t get any response after several tries, then you can change the prospect from active to inactive in your database. In any case, you are more likely to get more registrants by using the drip effect than by sending an initial brochure and nothing else.

Here are seven ways to help you market your language or literacy program consistently

1) List all of the methods you use to connect with your prospective learners (phone, e-mail, drop-in, brochures, etc.).

2) Set up a spreadsheet with each method of contact across the top.

3) Every time a prospect contacts you, ask for his or her contact information.

4) Note the date that you made contact under the appropriate column.

5) Make an effort to stay in touch with the prospective learner, at least once a week, using a different method each time.

6) If a prospective student shows a preference for a particular type of communication, use that one more often. For example, if a prospective student does not respond to e-mails, but calls or Skypes, then make a note of it. At least once, take the initiative to connect with the prospect in the way that they prefer. It’s about them, after all.

7) Track how many prospective students actually end up enrolling in your program and how long it takes. You may be surprised to find that it take  longer than you think it will, or longer than you would like it to. This does not mean that should try to accelerate that cycle. That can often backfire and turn prospects off. It is useful, however, to show you how long prospective learners may take to make a decision.

It’s not about trying to force them to make a decision faster. It is about cultivating trust and building a relationship with them so that when they are ready to make a decision, they choose your program because they feel that they know you and that you care about them. When the time comes for them to make their decision, trust will often be the factor that sways people one way or another. If you haven’t built the trust with them over time, they may never register. That takes time. In the long run, it is worth it.

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This post is adapted from “Idea #17: Be a Drip ” in 101 Ways to Market Your Language Program

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.