Digital kids and analog parents: Talking with parents about tech

March 1, 2012

Sarah Eaton facilitator presenter speaker education technology Calgary CanadaTonight I’m co-facilitating a session for the Community Assets for Education (CAFE) Institute. We are talking to a group of parents at a local elementary school about strength-based education and learning. My topic is technology. Our conversation with parents will revolve around 3 main questions:

  • What does technology mean to you?
  • How do you see technology as an asset for your child?
  • How are you already supporting your child’s technology skills?

Here are some of the resources we are sharing:

Kids write more, gain ease with language, through texting

Young Canadians in a Wired World

Can technology exploit our many ways of knowing – by Howard Garndner

Multimedia and Multiple Intelligences – by Shirley Veenema and Howard Gardner

The GoodWork Project – Developing Minds & Digital Media

Do you know parents who are torn about technology and its impact on their child’s education? What resources or insights do you have to share?

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Managing Social Media Disasters: What to do when employees go off the digital deep end

February 29, 2012

Sarah Elaine Eaton, speaker, presenter, keynote, technology, social media, Calgary, Canada, educator, education, professional developmentSocial media can be an organization’s worst nightmare. What do you do when employees badmouth their boss on Facebook? Or Tweet sensitive company information? These are complex situations with no easy answers. But there are practical strategies you can use to mitigate the effects of employee’s inappropriate behaviour on social networks and more importantly, prevent disasters before they happen.

It only takes one person to create a social media disaster for an organization. When that happens, the situation becomes complex and messy very quickly. You will leave this session with practical ideas that you can implement to control social media damage and prevent your employees from going off the digital deep end. Here are 10 tips to help:

Preventing a social media disaster

#1 – Develop an organizational social media policy

Putting together a social media policy for your organization is a critical first step in ensuring that people understand what is expected of them and why.

#2 – Provide training to your employees and managers

Policies mean nothing if people do not understand how to follow them and why they are important. Offer organizational lunch and learns, webinars and other short, quick training for your employees.

Social media training should not be one-way. It should not involve a trainer standing at the front of the room delivering content or telling employees what the social media rules are as part of compliance training. The most effective social media training involves conversations, dialogue and the participants exchanging ideas and input.

#3 – Establish disciplinary protocols before you need to use them

Most large organizations have standards and disciplinary procedures in place for workplace behavior. In an ideal world, discipline is unnecessary. But let’s face it, sometimes, people do stupid things. Take for example, the Domino’s Pizza employees who thought it would be funny to put snot-covered cheese on the sandwiches they were preparing. Not only did they sell the snotty food to customers, they video-taped their antics and posted their video to YouTube.

In that case, the employees were fired and charged by the local police with delivering prohibited foods to the public. What would you do if this happened at your organization?

Organizational response to a social media disaster

#4 – Respond quickly

A social media disaster is much like other kinds of organizational crises in that it requires an immediate response. You need to respond within 24 hours.

#5 – Apologize

Gone are the days when an organization can try to cover up a disaster. In today’s world, news travels fast. Your customers, clients, investors and funders may know about a situation before you do. If the organization has screwed up, the first step to recovering your reputation is to acknowledge the screw up and say you are sorry. Anything else just makes the situation worse.

#6 – Ditch the “corporate speak”

In addition to the apology, you need to sound genuine. A speech prepared for the TV cameras that is full of multi-syllabic words and corporate jargon is not as effective as a sincere, heart-felt apology, using plain and simple language. In a crisis situation, we tend to use shorter, simpler language. The stilted “corporate speak” of the late 20th century creates an immediate negative visceral reaction among people who hear it today. Be real. Be straight up. Be sincere. Nothing else counts.

Deal with the offender

#7 – Immediate response

In addition to a response from the entire organization, you need to deal with the offender(s) immediately. If nothing else, contact the person and let them know that their behavior has been unacceptable. Make an immediate, polite and straightforward “cease and desist” request. If nothing else say, “I don’t know how we’re going to deal with this. For now, I’m asking you to promise me that you won’t post anything else about this on social media. Would you do that for me, please?”

#8 – Insist on accountability

This is not an easy situation to deal with. An immediate reaction from a manager might be to simply fire the person. Given the circumstances, that may be warranted or it may be an over-reaction. If you decide that the offense does not warrant firing, the offender still needs to account for his or her actions. Asking “Why did you do it?” may help you understand, but it does not really move you towards a solution.

A productive conversation might include questions like: “What would you do if you were me?”, “What will it take to make this situation right?” or even “How do we make this right again?” You may not get the answers you want, but you will gain valuable insight that will help you determine your next steps.

Make it right

#9 – Affirm your commitment to your customers or clients

What makes a social media disaster so terrible is that an employee can go rogue in a matter of seconds… and customers or clients can find out before management does. That means your customers form their own opinions and make decisions based on the information that they have in a given moment, not necessarily based on what is true.

Organizations that serve customers or clients do not exist without them. They are the reason you do what you do. So, taking care of them is top priority. Make your response more about them, than about punishing an offender. A simple statement such as, “This isn’t how we treat our customers. We are going to do whatever it takes to earn your trust back” can be very effective. (Remember to ditch the corporate speak and be sincere).

#10 – Use social media as an engagement tool

This is not the time to silence your fans or supporters who are momentarily angry and express their feelings on your organizational Facebook page. Instead, engage your customers in conversations and dialogue. Re-iterate your apology (but not ad infinitum) and ask them what they would do to make it better. Re-direct the conversation in a positive way that is about helping you re-build the loyalty you may have lost.

These are just a few tips to help you in a complex situation. The reality is that a social media disaster can affect an organization for a long time after it has happened. Using the incident as an opportunity to learn more about your customers, what they want and what matters to them is an effective way to ensure an effective response and a long-term solution to help you re-built your reputation.

Want to get your employees, managers and leaders trained in how to manage social media disasters? Learn how in one of these programs, all of which are offered as live training and e-learning programs:

  • a one-hour webinar
  • a half-day workshop
  • a full-day workshop
Here’s what the curriculum looks like:
View this document on Scribd

Join us on February 29, 2012 at noon Mountain time for a one-hour webinar offered by Chinook Learning on this content. You’ll get the condensed version of the “how to” steps in 55 minutes.
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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


Skype for Literacy and Language Learning: “How To” Tips and Best Practices for Teachers

February 21, 2012

Sarah Eaton, literacy, languages, language, ESL, EAL, keynote, speaker, presenter, Canada, Alberta, English, educationAfter doing a number of workshops and research on how to use Skype for literacy and international languages, I’ve put together a free, downloadable guide for teachers and tutors.

Here’s what is in the guide:

  • Introduction
    • Technical requirements
    • Thinking about a computer-to-computer call
    • Skype versus other technologies
    • Skype-enabled handsets
  • Set up your Skype account
  • Add Contacts
  • Make a Skype call
  • Advanced features
    • Conference calls
    • Instant messaging or chat
    • File sharing
    • Screen Sharing
  • Ideas on how you can use Skype
    • Personal use
    • Organizational use
    • Marketing your programs
    • Teaching
    • Tutoring
  • Conclusions
  • Bibliography (includes 22 citations)

Check out the guide and download it from Scribd:

View this document on Scribd

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


You can raise me up: The lasting impact of a teacher’s words (A year of inspired insights #6)

February 20, 2012

I had been teaching for about three years when Bob came into my class. A retired engineer with a gentle personality, Bob had been to Mexico several times and wanted to learn Spanish.

As language teachers I think we are sometimes drawn to those students who show a natural affinity for the language. We praise them to their faces and quietly marvel at their skills in the staff room when we are talking with our colleagues.

Bob was most definitely not that student. Bob was highly intelligent. Before retirement, he had been a successful engineer for several decades. When it came to Spanish though, it was like his brain functioned in slow motion.

When it came to speaking, I wondered how a Canadian could seemingly gain a southern American twang when pronouncing Spanish. It was like fingernails down a chalkboard.

Sarah Eaton speaker presenter keynote education literacyWhat Bob lacked in natural talent, he made up for in tenacity and enthusiasm. Like Kyle, he won my professional heart with “do or die” attitude. His homework was done every day. He made up his own flash cards. He practiced the dialogues. He got extra tutoring. Bob decided that this his thing and there was no stopping him.

He’d come into class and tell me about the move he watched in Spanish over the weekend or the audio book in Spanish he had found at the library. He found the stores in town that carried Latin American products and not only did he become a frequent customer, he got to know the staff. His passion for the language and Latin American culture was effervescent and contagious.

Bob passed his first course and his second, and then a third. He spent the summers in Mexico taking immersion programs. He progressed but very slowly. The twang and choppiness of his spoken language always sounded a bit like fingernails down a chalkboard.

After Bob had made it through his basic level classes, he had a choice of what classes to take. He came to me for advice. Part of me wanted to say, “Look, amigo, you are wasting your time and your money. Seriously, you just don’t have any talent for this stuff…” but something stopped me.

I dreamed a dream

Sarah Eaton, Sarah Elaine Eaton, speaker, keynote, presenter, language, education, literacy, Calgary, CanadaMy mind went back to my high school years. I had a full slate of courses, was actively involved in student activities and had a part-time job. Some students worked so they could buy more fashionable clothes than their parents could afford. Some of the boys wanted to buy a car. Most of us socked away a few dollars to be able to go to the movies. But the thing I really saved my money for was singing lessons.

I loved to sing. I never had much confidence when it came to singing, so I never tried out for the school musical. Instead, I worked behind the scenes on the set so I could still soak up the experience. I really, really wanted to be on stage, but it would be a cold day in hell before you would ever get me up there, singing in front of people.

I knew that if I took private voice lessons and worked hard, I could do it. My plan was to take singing lessons in grade ten and eleven and try out for the school musical in grade twelve. Even back then I was a long-term planner.

I started with one lesson a week and then moved up to two lessons. I would go over to my singing teacher’s apartment, where she would sit down at her electric piano and proceed to engage me in my favorite learning experience of the week.

I was especially thrilled because she taught me songs in Italian and German. I adored learning to pronounce words in other languages. I learned how to form different sounds in my mouth, to breathe from my belly and project my voice. Those two hours were the highlight of every week.

I would go home and practice in between lessons and my confidence slowly increased.

Every year, Wanda held a recital for her students. The first year we agreed that I was not ready to participate. I still had stage fright and though you’d never know it today, the thought of being in front of an audience caused me so much stress I almost vomited.

By the second year though, I was bouncing off the walls with effervescence. I was ready. I was going to do the recital and that would help me to get ready for the auditions for the school musical. When it came to singing, a child-like delight not only filled my soul, it ran through my veins.

Sarah Eaton, Sarah Elaine Eaton, speaker, keynote, presenter, language, literacy, education, Canada, AlbertaThe day of the recital came. I had rehearsed and felt nervous, but ready. I got up in front of the audience I channeled Giordani’s “Caro Mio Ben” in such an inspired way, you would have thought I was lip synching to an archangel. It was brilliant. I was so happy I cried.

At the beginning of my next voice lesson, Wanda said we could do whatever song I wanted. Filled with confidence, I was already thinking about the school musical. I chose “Somewhere Over the Rainbow,” since I thought I might be able to use it for my audition.

She ended the lesson a few minutes early in order to debrief the recital, “So, how do you feel about how it went?” she asked.

“The practice paid off,” I said. “I wasn’t perfect, but man, it was really the best I have ever done.”

She looked me square in the eye and, “Sarah, it has been two years… I know you really want to do this…” She then said words I have never forgotten, bullets that ripped through my heart in an instant, “I think your energies are best directed elsewhere. You’ll never be a singer.”

Stunned, I asked, “What do you mean? I thought I did OK…”

Wanda replied, “I don’t really know how to say this kindly. This is our last lesson. You will never learn to sing. It’s time for you to go. I have another student coming.”

Shell shocked, I left. In that instant, my confidence vaporized. My enthusiasm for singing would never be the same, knowing that the teacher whom I idolized had banished me. I never tried out f the school musical. Never went back to church choir. For many years, I wouldn’t even sing the national anthem at public events. I was ashamed to open my mouth. The effects of that one day lasted for decades.

The circle of life … and learning

I looked at Bob and said, “Amigo, what class inspires you the most?”

He looked at the calendar and said, “I think this course on Mexican poetry…”

“Then take it,” I said.

Bob went on to take exactly that course, followed by many other courses. He told me once that he spent four hours a day learning Spanish. He travelled throughout Latin America, taking great pleasure in planning out each trip down to the last detail.

He lived and breathed Spanish. Spanish was to Bob what singing had been for me. Even though I had been tempted to tell him that he really didn’t have any natural talent for the language, I didn’t. I knew that what mattered most to him was the joy he got out of learning what he loved.

There can be miracles when you believe

Bob and I have kept in touch over the years. Several years after he had been a student in my class, I was walking down the hallway of our department and I heard Bob in another professor’s office, talking about an upcoming trip to Mexico.

I stopped and listened. He spoke in simple, but grammatically flawless sentences. The words flowed into sentences and the twanginess had all but disappeared from his speech. You could tell that he was not a native speaker, but it was no longer painful to listen to him. “Bob,” I thought to myself, “Happy retirement, amigo. Way to go. You’re living the dream.”

As teachers we are influenced by the idea that those with “natural talent” deserve most of our attention and admiration. We focus a little more on those people who somehow inspire us by their facility to pick concepts up easily and master new skills effortlessly.

Every now and again, you will get a student whose passion for the subject matter fuels their discipline and dedication, as they put in endless hours of practice. We can forget that as teachers, the influence we can have over our students can impact them in ways we can never imagine.

I am quite sure that my signing teacher barely remembers me. If she does, she may just roll her eyes and think, “Remember the girl with that awful voice… poor thing…” I am sure she has no idea that I sobbed for weeks and that despite a secret desire to take more singing lessons again, I have never tried. That day, I was quite literally, shamed into silence.

If I could reach higher (as a teacher)

Our job as teachers is a complex one. At the beginning of our careers we think it is about the subject matter and getting the students to learn the content. As we progress through our careers, we begin to really understand the complexity of what we are doing.   No matter what subject we are teaching, every single one of our students comes to us with hopes and fears, as well as different levels of interest and engagement.

I admit that I my own experiences influence what I say when I assert that an important aspect of our job, is to help students tap into that part of themselves that fuels their drive  and to never, ever tell them they are not good enough. Not every student is going to be a phenomenal prodigy but that doesn’t mean that they can’t be an exemplar of enthusiasm combined with disciplined practice. Being a lifelong learner is not about being sensational at everything we do. It is, in part, about having the belief that what we are learning is worthwhile and that we ourselves are worthwhile.

Sarah Eaton, keynote, speaker, presenter, education, languages, literacyIn one sentence, we as teachers can either raise our students up, or beat them down. The impact and influence we have on our students can be greater than we ever imagine. What about you? What words have teachers said to you that have stayed with you for years to come? Were they encouraging or devastating? What have you said to your own students that you think may have influenced them years after they left your class?

Henry David Thoreau wrote, “If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” As teachers, part of our job includes giving students the tools they need to build their own dreams.

And just for the record… Today when I am driving alone in my car with the windows up and the radio on, I don’t sing songs, I own them. In my little blue Mini Cooper, I am a rock star. I can almost see it, that dream I’m dreaming...”

Related posts:

A year of inspired insights #5: When reason falls on deaf ears

A year of inspired insights #3: Servant leadership in the scullery

A year of inspired insights #2: Conversations change everything

A year of inspired insights #1: There’s a silver lining in every ambulance

My 2012 resolution project: A year of inspired insights

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


21% of employees are Facebook friends with their boss, study shows

February 14, 2012

A recent article in Znet, gives a synopsis of a research study done about employees who are friends with their bosses on Facebook. Here are the highlights:

Sarah Eaton social media speaker Calgary consultant Alberta CanadaThe study was conducted by Russell Herder, who surveyed over 1000 employees in the U.S. in late 2011.

Two interesting points in the article:

Of the 21% of those who are friends with their boss, they are more likely to be younger employees.

Being Facebook friends with their boss leads them to believe it helps them do their jobs better.

In terms of who initiates the FB relationship, 46% of the employees initiated and 38% of the bosses initiated.

Male bosses are more likely than female bosses to connect on social media, the study reports.

The article recommends that companies have a written social media policy governing what the expectations are for all company employees.

Another recommendation from the researchers is for leaders to fight the urge to retreat or over-react to friend requests from employees. Until recently, organizational leaders have often been coached to avoid interacting with subordinates on social media. That is beginning to change as more and more people begin to adopt social medias as part of their social interactions, both on and off the job.

Organizations (that includes companies, non-profits and educational organizations alike) are beginning to see social media for what it is — a means to engage and connect with others.

Are you Facebook friends with your boss?

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Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.