Accreditation and Certification Fraud in IT

December 27, 2024

Many people in the academic integrity world are already familiar with contract cheating websites, those that deal in the business of buying and selling exams, bespoke term papers, theses, and exam questions and answers.

But this business isn’t limited to the millions of K-12, high school and post-secondary students. The exam fraud business is alive and well for professional accreditation exams for folks who either want to bypass a formal university degree or to supplement existing credentials.

For example, in the IT industry credentials are often the golden key to new opportunities. Certifications and accreditations (allegedly) validate technical skills, offering (so-called) proof that a candidate has the expertise needed for a professional role. 

Taking into account supply and demand, with job candidates being in high supply and well-paying jobs being in high demand, certification and accreditation fraud is alive and well in the IT industry, as well as other industries. This is a trend employers cannot afford to ignore.

Exposing the Fraud: How Buying and Selling of Certification Exam Questions Works

Certification fraud occurs when individuals falsify credentials, purchase counterfeit certifications, or misuse legitimate certifications obtained by others. But there’s this sneaky grey area that exists when a person actually sits a professional exam themselves, but they’ve prepared by buying the exam questions and/or the answers from an online vendor.

I won’t name specific companies that do this in this post, because I’m not in the habit of advertising for these fraudsters, but I want to show you how they work, so here are some screenshots:

Screenshot #1: Home page

A website screenshot. Black background, with text in white and blue. Some of the text is quoted in the narrative that follows.

At the top of this website, the company claims that 94% of the exam questions that they sold were “almost the same” and that 97% of customers passed the exam using their materials. (Who knows what happened to the other 3%…?) Finally, 98% of customers found the “study guides” effective and helpful.

There’s that phrase that we commonly see on contract cheating websites, “study guide”. For the uninitiated, this is a euphemism for “exam questions”. 

Screenshot #2: Saying it like it is: Not affiliated with any certification provider

A website screenshot. White background with black text.

In this screenshot the company states plainly that they are not affiliated or certified by any certification provider. Reading between the lines, the message is ‘caveat emptor’ or ‘buyer beware’. They are telling you upfront that they are in the business of selling exam questions and make no guarantees about their products.

Screenshot #3: Samples of accreditation exam questions for sale

A website screenshot. White background. Black task bar with light grey text. There are lists of texts written in blue.

Look at all the options: You can buy exam questions for certifications offered by DELL, English language proficiency exams, Citrix, Adobe, and Amazon, and Google just to name a few. 

Screenshot #4: More samples of certification provider exam questions for sale.

A website screenshot. White background. Black task bar with light grey text. There are lists of texts written in blue.

But wait! There’s more! You can buy exam questions for certifications offers by Oracle, IBM, SAP, and others.

Assessment Security

Sites like compromise the assessment security of certification exams that are meant to qualify individuals to do a particular job. If this term is new to you, I recommend Professor Phill Dawson’s book, Defending Assessment Security in a Digital World. For a quick (and free) overview, of Phill’s work, this slide deck from one of his presentations is worth checking out.

Businesses that buy and sell exam certification questions engage in fraudulent practices undermine trust in the certification system and create significant risks for employers.

Consequences for Employers

Hiring someone with counterfeit credentials can have dire consequences. Unqualified employees may lack the technical skills to handle complex tasks, leading to project delays, costly errors, or even security breaches. Beyond the financial impact, fraudulent certifications can erode team morale, as employees with genuine qualifications may feel undervalued when working alongside those who faked their way in.

What Employers and Hiring Managers can Do

Employers, and especially hiring managers and those working in HR, must take proactive steps to safeguard their hiring processes. Some of you may be asking if this kind of practice is actually illegal. I’m not a lawyer, but what I can say is that although contact cheating for students is illegal in countries like Australia, the UK, and Ireland, if you’re not a student, then you might get to live a proverbial grey zone. To the best of my knowledge, it is not actually illegal to buy and sell questions for professional certification exams in most countries of the world.

So, what can employers do? First, trust but verify! Verifying certifications directly with issuing organizations is one step. Many certification bodies offer easy online verification tools to confirm a candidate’s credentials. Additionally, employers should stay informed about recognized accreditation standards and avoid unverified institutions. 

Having said this, verification of credentials and certification won’t help if someone has bought exam questions online and then taken the test themselves. Their results could be ‘verifiable’ in a sense, because there’s an assumption that a person who has passed an exam had the knowledge to do so. But when someone buys their exam questions before sitting the test, it means that they have prepared for an exam and may not necessarily have internalized the knowledge or skills that should match the certification they receive from passing an exam. An exam is one measure of knowledge, but it isn’t the only one. 

Having prospective employees demonstrate their skills and respond to technical questions that could only be answered if the person has the knowledge to back up their documentation can also help. One possibility is to give an interviewee a real-world scenario that could happen at your organization. Ask them how they would go about problem-solving it. If they struggle or stumble, it could be a sign that they lack the necessary skills for the job. (It could also be a sign that they’re just nervous or that interviewing isn’t their strength. So let me also make a plug here for having an inclusive and equitable interviewing process.)

Investing in robust, inclusive, and equitable hiring practices not only protects an organization from the pitfalls of fraud but also helps to create a culture of accountability and excellence. By placing a premium on authentic certifications combined with demonstrable knowledge and skills and inclusive hiring practices, employers signal their commitment to integrity and ensure they are building a team of qualified professionals.

Bottom line: If you’re hiring someone who says they have an IT certification based on taking exams, it’s worth it to find out if they actually have the knowledge and skills to do the job. 

And this is just one example of one site. Rest assured that it is not the only one out there. Exam cheating companies like this one don’t exist in isolation. They’re in the game to make money, and lots of it. 

In an industry where skills and knowledge drive success, vigilance against certification and accreditation fraud is not optional—it is a driver of success.

Future Outlook

Fraud and corruption are alive and well education and industry. There is a growing community of sleuths, scholars, and activists who are ready to sniff out fraud and expose it and naïveté about these matters is quickly going out of fashion. 

There may have been a time when it was acceptable—or even fashionable—to clutch your pearls, proclaim moral outrage, or just refuse to accept that educational and professional fraud are more commonplace than you might have previously thought. GenAI is here to stay, and so are companies whose business is educational, accreditation, scientific, and professional fraud. These companies are profitable because they have customers willing to pay for their goods and services.

Vigilance, sleuthing, and exposing fraud are very much on trend as we move ahead into the new year. And if you’re a hiring manager, taking steps to protect the integrity of your operations is definitely part of the job in 2025 and beyond.

References and Further Reading

Carmichael, J. (2023, June 7). Understanding Fake Degrees and Credential Fraud in Higher Ed. The Evollution: A Modern Campus Illumination. https://evolllution.com/programming/credentials/understanding-fake-degrees-and-credential-fraud-in-higher-ed/

Eaton, S. E., & Carmichael, J. (2022). The Ecosystem of Commercial Academic Fraud. In. Calgary, Canada: University of Calgary. https://dx.doi.org/10.11575/PRISM/40330

Eaton, S. E., Carmichael, J., & Pethrick, H. (Eds.). (2023). Fake degrees and credential fraud in higher education. Springer. https://doi.org/10.1007/978-3-031-21796-8

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Sarah Elaine Eaton, PhD, is a Professor and Research Chair in the Werklund School of Education at the University of Calgary, Canada. Opinions are my own and do not represent those of my employer. 


How to love your job as a contract teacher

January 2, 2014

2014 marks my 20th year teaching at post-secondary institutions. I have spent the past two decades of my teaching career as a part-time contract instructor, also known as a “sessional” in Canada, or an “adjunct” in the United States.

Here are some things I’ve learned over the past twenty years:

1. Know your “why”.

hands hope sunI have friends and colleagues who have been contract teachers for a long time. Some become bitter and jaded because they do not get hired into full-time and permanent positions. If you want a full-time position, then you need to be prepared to do whatever it takes to get one. That may mean moving to a new city, region or even a different country to get it. If you aren’t willing to do that, then don’t get grumpy about being a part-time teacher. Understand that you are putting staying in your current location above getting a permanent job. If you are very lucky, eventually you may get hired on full-time, but there are no guarantees. It comes with the territory.

Like a potted plant, each of us has an ideal set of conditions in which we blossom. For me, the idea of going into an office at the same time every day for the rest of my life makes my heart wilt. I have learned that I serve my institutions, my clients and my students better when I honour that part of my character that thrives in an environment of flexibility, independence and variety.

Knowing why you accept part-time contract teaching jobs helps you stay positive. Once you know your why, you can stand in your truth about what is important to you and what you need to thrive.

2. Have more than one gig at all times.

As much as you may love the department or institution you work for, there may be semesters when there are no classes for you to teach. The reasons for this may vary. For me, these have included lower departmental enrolments, insufficient enrollment in a particular course, departmental commitments to give jobs to visiting professors or scholars, or jobs going to other contract teachers with more years of service.

For me, a combination of teaching, consulting, researching, and freelance work has proven successful. I don’t do as much freelance work as I did in the early years. My career has evolved to the point where I do organizational consulting. The difference is that in freelance work you have a clear set of deliverables due by a particular date. In consulting, the work is often more iterative, strategic and adaptive. The deliverables are not always clear, but the results can be documented or measured.

Whether the work involves a clear set of deliverables (freelancing) or the ability to work iteratively with a client to change processes or systems (consulting) or teaching a group of students, I have learned that having more than one gig ensures I can pay the bills every month.

When you aim to always have more than one gig, you build your own safety net. This builds your confidence and assertiveness as a professional. If there’s a semester when there are no teaching opportunities, you can redirect your energy to another element of your career for a while.

3. Don’t take it personally if there is no course for you to teach.

If you look at the list above, you’ll see that all the examples I shared had nothing to do with me personally or my job performance. They are all factors outside my control. Having a semester when there are zero courses for me to teach has been rare. But there have been times when I have been offered only one course. Either way, I don’t take it personally.

It is naive to assume that just because you had three courses last semester that you will have the same number of classes next term. I have found that having high expectations around the number or type of my teaching assignments causes unnecessary stress. In the early years, I became frustrated or angry when I received fewer teaching opportunities than I had the semester before. I have learned that there are many variables, most of which are outside my control. There are no guarantees… and that’s not your fault.

4. Unofficial seniority is a reality.

In some teaching environments, seniority is a reality among full-time or tenured staff. Those with the most seniority can cherry pick their assignments.

In most of the part-time, sessional or contract teaching contexts I have worked in, seniority does not exist. At least, not on paper. In reality though, department heads and managers often use an informal or unofficial system of seniority that is not written down anywhere. Those who have been teaching the longest are often first in line for contract teaching assignments.

Such “unofficial” systems come with the territory. Understand that these undocumented systems do not exist only at your institution. They exist everywhere. Being resentful of them doesn’t change them. You can spend your time protesting unofficial seniority or other undocumented systems that make up the culture of educational institutions, or you can understand that it is an unspoken reality of the profession and go about creating your career anyway. Learn to live with the informal or implicit culture of your school or organization.

5. Develop a tolerance for uncertainty.

Contract teachers never know from one semester to the next what their teaching assignments will be, or even if there will be a job next term. If you can’t cope with that, you may want to think hard about whether this professional situation is really for you.

I have learned that I have a fairly high tolerance for uncertainty in my work life. Because I aim to have at least three gigs at any given time, that adds stability to my life, and I have learned that a contract teacher needs to develop resilience and a tolerance for professional uncertainty. If you need a steady pay cheque to stay sane, contract teaching may not be for you.

6. Your finances are your responsibility.

Contract teachers are more like entrepreneurs than employees. Entrepreneurs learn not to depend on a boss, a company or an organization for a regular pay cheque. I have often heard new entrepreneurs told, “If you are not making money, you don’t have a business. You have a hobby.”

Part-time teaching can be one element of a successful career in education. It may not be the only element and if it doesn’t pay all your bills, it probably should not be the only element. Entrepreneurs, freelancers and contract teachers all need to have a firm grasp of reality when it comes to finances. If teaching does not pay the bills, then find something to supplement your income that will. It may be editing, writing or whatever. You may love teaching, but passion does not pay the mortgage. Learn to think like an entrepreneur and hunt out new contracts, new clients and whatever it takes for you to have a career, not a hobby.

It’s not up to your school or your department head to ensure you can pay your bills. It’s up to you. In fact, if you choose a career as a contract teacher (and it is important to recognize that you have indeed made a choice on some level) then not only do you need enough income to cover your expenses every month, you also need to put a little bit away every month for those times when you may not have a teaching assignment.

7. Courses do not equal a career.

If you spend your years as a contract teacher whining about not having job security or a pension, you can end up marinating in self-created misery that can mutate into lifelong jaded bitterness.

I love the work I do. I deeply enjoy working with my students. I am surrounded by brilliant colleagues who care deeply about learning. I eagerly embrace the chance to do consulting work with organizations focused on education, training or social development. Every contract provides an unparalleled opportunity to work with new people, each of whom is committed in some way or another to lifelong learning.

My work has spanned a variety of sectors including education, non-profit and government. Some of my full-time colleagues see that as haphazard or unfocused. But not me. I am crystal clear on what my purpose is. What drives me has a singular focus: To improve the human condition.

While I may work independently, I relish the thought that I am not alone in what I do. There are hundreds of thousands of us — maybe even millions of us — around the globe who teach part time, on contract, without job security, pensions or a regular pay cheque because when we get right down to it, we love teaching and we believe in education. The bottom line for any social entrepreneur or contract teacher is simple: The work we do matters. The work we do individually —  our daily practice of teaching, researching, consulting, freelancing and all our other educational work — contributes to a collective global commitment to improve the human condition.

As harsh as it may seem, when you are a contract teacher, you are not in control of the courses you are offered to teach. But you are still in control of your career. How you use your skills, talents and expertise is ultimately up to you. Whether it’s teaching, researching, consulting or freelancing, understand what drives you, what matters deeply to you and what you need not just to survive, but to thrive as a professional.

When you look back in twenty years (or more) what will matter more, the courses you have taught or the career you have cultivated?

_____________________________________________________

If you enjoyed this post, please “like” it or share it on social media. Thanks!

Share or Tweet this: How to love your job as a contract teacher http://wp.me/pNAh3-1Gq

Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.


How to love your job as a part-time contract teacher

January 2, 2013

2014 marks my 20th year teaching at post-secondary institutions. I have spent the past two decades of my teaching career as a part-time contract instructor, also known as a “sessional” in Canada, or an “adjunct” in the United States. Here are some things I’ve learned over the past twenty years:

hands hope sun1. Know your “why”.

I have friends and colleagues who have been contract teachers for a long time. Some become bitter and jaded because they do not get hired into full-time and permanent positions. If you want a full-time position, then you need to be prepared to do whatever it takes to get one. That may mean moving to a new city, region or even a different country to get it. If you aren’t willing to do that, then don’t get grumpy about being a part-time teacher. Understand that you are putting staying in your current location above getting a permanent job. If you are very lucky, eventually you may get hired on full-time, but there are no guarantees. It comes with the territory.

Like a potted plant, each of us has an ideal set of conditions in which we blossom. For me, the idea of going into an office at the same time every day for the rest of my life makes my heart wilt. I have learned that I serve my institutions, my clients and my students better when I honour that part of my character that thrives in an environment of flexibility, independence and variety.

Knowing why you accept part-time contract teaching jobs helps you stay positive. Once you know your why, you can stand in your truth about what is important to you and what you need to thrive.

2. Have more than one gig at all times.

As much as you may love the department or institution you work for, there may be semesters when there are no classes for you to teach. The reasons for this may vary. For me, these have included lower enrollments in your department, insufficient enrollment in a particular course, departmental commitments to give jobs to visiting professors or scholars, or jobs going to other contract teachers with more years of service.

For me, a combination of teaching, consulting, researching, and freelance work has proven successful. I don’t do as much freelance work as I did in the early years. My career has evolved to the point where I do more organizational consulting. The difference is that in freelance work you have a clear set of deliverables due by a particular date. In consulting, the work is often more iterative, strategic and adaptive. The deliverables are not always clear, but the results can be documented or measured.

Whether the work involves a clear set of deliverables (freelancing) or the ability to work iteratively with an organization to change processes or systems (consulting) or teaching a group of students, I have learned that having more than one gig ensures I can pay the bills every month.

When you aim to always have more than one gig, you build your own safety net. This builds your confidence and assertiveness as a professional. If there’s a semester when there are no teaching opportunities, you can redirect your energy to another element of your career for a while.

3. Don’t take it personally if there is no course for you to teach.

If you look at the list above, you’ll see that all the examples I shared had nothing to do with me personally, or my job performance. They are all factors outside my control. For me, having a semester when there are zero courses for me to teach has been rare. But there have been times when I have been offered only one course. Either way, I don’t take it personally.

It is naive to assume that just because you had three courses last semester that you will have the same number of classes next term. I have found that having high expectations around the number or type of my teaching assignments causes unnecessary stress. In the early years, I became frustrated or angry when I received fewer teaching opportunities than I had the semester before. I have learned that there are many variables, most of which are outside my control. There are no guarantees… and that’s not your fault.

4. Unofficial seniority is a reality.

In some teaching environments, seniority is a reality among full-time or tenured staff. Those with the most seniority can cherry pick their assignments. In most of the contract teaching contexts I have worked in, seniority does not exist. At least, not on paper. In reality though, department heads and managers employ an informal or unofficial system of seniority that is not written down anywhere. Those who have been teaching the longest are often first in line for contract teaching assignments.

5. Develop a tolerance for uncertainty.

Contract teachers never know from one semester to the next what their teaching assignments will be, or even if there will be a job next term. If you can’t cope with that, you may want to think hard about whether this professional situation is really for you or not. I have learned that I have a fairly high tolerance for uncertainty in my work life. Because I aim to have at least three gigs at any given time, that adds some stability to my life, but I have learned that a contract teacher needs to develop resilience and a tolerance for professional uncertainty.

6. Your finances are your responsibility.

Contract teachers are more like entrepreneurs than they are employees. Entrepreneurs learn not to depend on a boss, a company or an organization for a regular pay cheque. I have often heard new entrepreneurs told, “If you are not making money, you don’t have a business. You have a hobby.”

Part-time teaching can be one element of a successful career in education. It may not be the only element and if it doesn’t pay all your bills, it probably should not be the only element. Entrepreneurs, freelancers and contract teachers all need to have a firm grasp of reality when it comes to finances. If teaching does not pay the bills, then find something to supplement your income that will. It may be editing, writing or whatever. You may love teaching, but passion does not pay the mortgage. Learn to think like an entrepreneur and hunt out new contracts, new clients and whatever it takes for you to have a career, not a hobby.

It’s not up to your school or your department head to ensure you can pay your bills. It’s up to you. In fact, if you choose a career as a contract teacher (and it is important to recognize that you have indeed made a choice on some level) then not only do you need enough income to cover your expenses every month, you also need to put a little bit away every month for those times when you may not have a teaching assignment.

7. Courses do not equal a career.

If you spend your years as a contract teacher whining about not having job security or a pension, you can end up marinating in self-created misery that can mutate into lifelong jaded bitterness.

I love the work I do. I deeply enjoy working with my students. I am surrounded by brilliant colleagues who care deeply about learning. I eagerly embrace the chance to do consulting work with organizations focused on education, training or social development. Every contract provides a new opportunity to work with new people, each of whom is committed in some way or another, to lifelong learning and improving the human condition.

My work has spanned a variety of sectors including education, non-profit and government. Some of my full-time colleagues see that as haphazard or unfocused. But not me. I am crystal clear on what my purpose is.

What drives me is that what I do — whether it is teaching, consulting or freelance work — is that the daily practice of what I do contributes to a collective professional and personal movement to improve the human condition.

The bottom line for any social entrepreneur or contract teacher is simple: The work we do matters.

While I may work independently, I relish the thought that I am not alone in what I do. There are tens of thousands of us — maybe even millions of us — around the globe who teach part time, on contract, without job security, pensions or a regular pay cheque because when we get right down to it, we love teaching and we believe in education.

As harsh as it may seem, when you are a contract teacher, you are not in control of the courses you are offered to teach. But you are still in control of your career. How you use your skills, talents and expertise is ultimately up to you. Whether it’s teaching, researching, consulting or freelancing, understand what drives you, what matters deeply to you and what you need not just to survive, but to thrive as a professional.

When you look back in twenty years what will matter more: the courses you have taught or the career you have cultivated?

_____________________________________________________

If you enjoyed this post, please “like” it or share it on social media. Thanks!

Share or Tweet this: How to love your job as a part-time contract teacher http://wp.me/pNAh3-1Gi

Update – January 2018 – This blog has had over 1.8 million views thanks to readers like you. If you enjoyed this post, please “like” it or share it on social media. Thanks!

Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.